STRIDE

Delete your STRIDE account

Effective 6 July 2026

This page explains how to permanently delete your STRIDE account and the personal data associated with it. STRIDE is operated by Stride Music Ltd ("we", "us", or "our").

You can delete your account and data directly in the STRIDE app.

No email or web form is required when you are signed in. Deletion is immediate after you confirm in Settings.

Delete your account in the app

While signed in on your phone or tablet:

  1. Open the STRIDE app.
  2. Open the menu (☰) and tap Settings.
  3. Under Legal & privacy, tap Delete account.
  4. Read the warnings and confirm twice when prompted.

Your account and associated data are deleted immediately. You will be signed out automatically. This cannot be undone.

Delete specific data in the app (keep your account)

You can also remove individual data in the app without deleting your whole account — for example profile fields, uploads, playlists, likes, and follows. See Delete your data in the app for those steps.

If you cannot access the app

Email us from the address linked to your STRIDE account: support@stride-music.com

Use the subject line "STRIDE account deletion request" and include the email address registered to your account. We may ask you to verify your identity before processing the request. We aim to complete verified requests within 30 days.

Data deleted with your account

When your account is deleted, we permanently remove data tied to your account, including:

  • Account credentials and sign-in information (email, password hash, session tokens)
  • Profile information (display name, bio, location, genres, avatar, social links)
  • Tracks and releases you uploaded, including audio files and artwork stored for your account
  • Playlists you created
  • Likes, follows, and blocked-user lists
  • Artist events on your profile
  • In-app preferences associated with your account

Data we may retain

After account deletion, we may retain limited information where necessary:

  • Backups: deleted data may remain in encrypted backups for up to 30 days, after which it is purged.
  • Legal and safety: information we are required to keep by law, or records needed to investigate abuse, fraud, or security incidents.
  • Aggregated data: de-identified or aggregated statistics that cannot reasonably be used to identify you.

We do not sell your personal information. See our Privacy Policy for more detail.

Delete specific data without closing your account

Use the in-app controls described on Delete your data in the app, or contact us by email if you need help.

Contact

Questions about account deletion: support@stride-music.com

Stride Music Ltd — STRIDE mobile application